If you paid by credit card and did not receive a code, then…
A. If you saw the confirmation page with a confirmation number and “please wait while we redirect you to the merchant”
We probably took your money, so just call us and we’ll look up the code for you manually.
Please call us on 0800 021 905 with the following information.
Date and approximate time of the transaction
Credit Card Expiry Date.
Location (Where are you)
Amount of the transaction
We do not need to know your actual card number as we do not keep a record of it
B. If you did not see the confirmation / redirection page, then it’s best just to try again.
Keep an eye on your credit card statement.
If there is a double charge we can reverse it overnight. Just let us know on our support page:
Please include….
- Date and approximate time of the transaction
- Credit Card Expiry Date.
- Location (Where are you)
- Amount of the transaction
- *** DO NOT INCLUDE YOUR ACTUAL CREDIT CARD NUMBER ***